jz103 Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At jz103, the privacy and security of every Bangladeshi player on our platform is a responsibility we take seriously. This Privacy Policy explains in plain, formal English exactly what personal data we collect when you use jz103, why we collect it, how we use it, who we share it with, and what rights you hold over your own information.
Six Privacy Principles That Guide jz103
Before diving into the full legal text, here is a plain-English summary of the core privacy commitments jz103 makes to every player. These principles reflect how we approach your data every day.
jz103 operates on a data-minimisation principle. We only collect personal information that is genuinely required to operate your account, process transactions, comply with legal obligations, and provide a safe betting experience. We do not harvest data for its own sake.
jz103 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to run your jz103 account and deliver the services you have signed up for. Marketing communications are only sent with your explicit consent.
All data transmitted between your device and the jz103 platform is protected by industry-standard SSL/TLS encryption. Sensitive account data is stored using strong encryption at rest. Our technical and organisational security measures are reviewed and updated on a regular basis.
jz103 respects your right to access, correct, and request deletion of the personal data we hold about you. You may also withdraw consent for marketing communications at any time. Submit a data request to our support team and we will respond within the timeframes set out in this policy.
Where jz103 shares your data with third parties — such as payment processors like bKash and Nagad, or identity verification providers — we do so only on a strictly need-to-know basis. Every third party is contractually bound to handle your data with the same level of care we apply ourselves.
jz103 does not retain your personal data indefinitely. Data is held only for as long as it is needed for the purposes for which it was collected, or as required by applicable law. Once data is no longer required, it is securely deleted or irreversibly anonymised.
This Privacy Policy governs all personal data processed by jz103 in connection with the jz103 platform at https://jz103.io. By registering a jz103 account or using any part of the platform, you confirm that you have read and understood this policy. This policy was last updated in January 2026 and supersedes all prior privacy notices published by jz103. If you have any questions, please contact our support team at [email protected].
jz103 operates the online betting and casino platform available at https://jz103.io. For the purposes of this Privacy Policy, jz103 is the data controller responsible for the personal information you provide when using the platform. As data controller, jz103 determines the purposes for which your personal data is processed and the means by which that processing is carried out.
jz103 is Bangladesh's dedicated online sportsbook and casino, built specifically for Bangladeshi players seeking a fast, secure, and fair betting experience. Our platform offers cricket betting, live casino games, slot games, e-sports wagering, and a range of other gaming products. All services are directed exclusively at players located in Bangladesh who are 21 years of age or older.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights described below, you may contact jz103 at any time via live chat on the jz103 website, by WhatsApp at +880 1700 000 103, or by email at [email protected]. Contact details are also provided in Section 14 of this policy.
jz103 collects a range of personal data categories depending on how you interact with the platform. The table below provides a clear summary of the types of data we collect and the context in which each category is collected.
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Account registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Account registration and ongoing communications |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction amounts, deposit and withdrawal history | Payment processing and financial compliance |
| Verification Documents | National ID (NID) scan, passport copy, utility bill, bank statement | KYC and age verification |
| Account Activity Data | Login timestamps, bet history, game history, bonus usage, session duration | Platform use and responsible gaming monitoring |
| Technical Data | IP address, device type, browser type, operating system, cookies | Automated collection during platform use |
| Communications Data | Live chat transcripts, support email content, complaint records | Customer support interactions |
| Marketing Preferences | Email/SMS consent status, promotion opt-in/opt-out records | Marketing communications management |
jz103 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by law (for example, processing a self-exclusion request linked to a health concern). Where such data is provided voluntarily, it will be treated with the highest level of protection and used solely for the specific purpose for which it was provided.
jz103 collects your personal data through the following primary channels:
- Direct submission by you: When you complete the account registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion.
- Automated technical collection: When you browse or use the jz103 platform, certain technical data is collected automatically via cookies, server logs, and similar tracking technologies. See Section 7 for full details on cookies.
- Third-party sources: jz103 may receive data about you from third-party identity verification and KYC service providers, payment processors (including bKash, Nagad, and Rocket), and fraud prevention partners, in order to verify your identity and comply with anti-money laundering obligations.
- Publicly available sources: In limited circumstances related to fraud prevention and compliance, jz103 may consult publicly available records such as government databases or credit reference agencies.
jz103 does not purchase or obtain personal data from data brokers or third-party marketing lists for the purpose of prospecting or advertising.
jz103 uses the personal data we collect for the following specific purposes:
- Account management: To create and maintain your jz103 player account, verify your identity and age, and authenticate your login sessions securely.
- Transaction processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate financial records of your account activity.
- Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) legislation, including customer due diligence and transaction monitoring requirements.
- Responsible gaming: To monitor your gaming behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion requests you have set, and to provide timely responsible gaming interventions where warranted.
- Customer support: To respond to your enquiries, complaints, and support requests in a timely and effective manner, and to maintain records of support interactions for quality assurance purposes.
- Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct on the jz103 platform.
- Marketing communications: Where you have provided explicit consent, to send you promotional emails, SMS messages, or push notifications about jz103 bonuses, new games, and platform updates. You may withdraw this consent at any time.
- Platform improvement: To analyse aggregated usage data and technical performance metrics in order to improve the jz103 platform, identify and fix technical issues, and develop new features and services.
jz103 will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with notice and, where required by applicable law, obtaining your consent.
jz103 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is necessary to perform the contract between you and jz103 — specifically, to operate your player account, process your transactions, and deliver the betting and gaming services you have signed up for.
- Legal obligation: Processing that jz103 is required to carry out in order to comply with applicable law, including identity verification, KYC checks, AML monitoring, and the reporting of suspicious transactions to relevant authorities.
- Legitimate interests: Processing carried out in pursuit of jz103's legitimate business interests, including fraud prevention, platform security, customer support quality assurance, and the improvement of our services — provided those interests do not override your fundamental privacy rights.
- Consent: Processing based on your explicit, freely given consent — specifically, the sending of marketing communications. You may withdraw your consent for marketing at any time by contacting the jz103 support team or using the unsubscribe mechanism included in marketing emails.
Where processing is based on legitimate interests, jz103 has conducted a balancing assessment to confirm that our interests do not outweigh your rights and freedoms as a data subject. A summary of these assessments is available on request from the jz103 support team.
jz103 shares your personal data with third parties only in the circumstances described below. In every case, data is shared on a strictly need-to-know basis and is protected by appropriate contractual safeguards.
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to stringent financial industry security requirements.
- Identity and KYC verification providers: Third-party verification services receive your identity documents and personal details to conduct age verification, identity authentication, and AML compliance checks.
- Game content providers: Game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical data (such as player session identifiers) necessary to deliver their games within the jz103 platform. These providers do not receive your full identity or financial data.
- Fraud prevention and security partners: Specialised fraud detection and cybersecurity service providers may receive technical data and account activity data to assist in identifying and preventing fraudulent behaviour on the jz103 platform.
- Legal and regulatory authorities: jz103 will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, court order, or legal process.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of jz103's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy.
jz103 does not share your personal data with third-party advertisers, data brokers, social media networks, or any other party for commercial marketing purposes without your explicit prior consent.
jz103 uses cookies and similar tracking technologies on the jz103 platform to deliver core functionality, improve performance, and (where you have consented) provide a personalised experience. A cookie is a small text file stored on your device by your web browser when you visit a website.
jz103 uses the following categories of cookies:
- Strictly necessary cookies: These cookies are essential for the jz103 platform to function correctly. They manage your login session, maintain your account authentication state, and ensure the security of your transactions. These cookies cannot be disabled without impairing core platform functionality.
- Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players use the jz103 platform — for example, which pages are visited most frequently and whether error messages are displayed. This data helps jz103 identify technical issues and improve the platform experience.
- Functional cookies: These cookies remember your preferences — such as your language setting and display preferences — to provide a more consistent and personalised experience across sessions.
- Marketing and targeting cookies: With your consent, jz103 may use cookies to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. You may opt out of marketing cookies at any time via your browser settings or by contacting our support team.
You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling strictly necessary cookies will impair your ability to use core features of the jz103 platform, including account login and transaction processing.
jz103 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- Active account data: Personal data associated with an active jz103 player account is retained for the full duration of the account relationship.
- Closed account data: Following account closure, jz103 retains identity and financial records for a minimum of five years to comply with anti-money laundering legislation and applicable financial record-keeping requirements.
- Transaction records: Records of deposits, withdrawals, and betting transactions are retained for a minimum of five years from the date of each transaction.
- Customer support records: Live chat transcripts, email correspondence, and complaint records are retained for a minimum of three years from the date of the interaction.
- Marketing consent records: Records of your marketing consent status (opt-in or opt-out) are retained for as long as necessary to demonstrate compliance with applicable consent requirements.
- Inactive accounts: Where an account has been inactive for 12 consecutive months, jz103 will contact you to confirm whether you wish to keep the account open. If no response is received within 30 days of that notification, personal data may be anonymised, subject to any overriding legal retention obligations.
When data is no longer required, it is securely deleted from jz103's systems or irreversibly anonymised so that it can no longer be linked to any identifiable individual.
As a jz103 player, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact the jz103 support team via live chat, WhatsApp, or email at [email protected]. jz103 will respond to all data rights requests within 30 days of receipt.
You have the right to request a copy of the personal data jz103 holds about you, together with information about how it is used and with whom it is shared.
You have the right to request correction of any inaccurate or incomplete personal data jz103 holds about you.
You may request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to overriding legal retention obligations.
You have the right to request that jz103 restricts the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Where processing is based on your consent or a contract, you may request a copy of the data you provided to jz103 in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time.
jz103 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or repetitive in nature. Where a fee is applicable, jz103 will notify you in advance. jz103 reserves the right to request proof of identity before processing a data rights request in order to protect the security of player accounts.
jz103 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include but are not limited to:
- SSL/TLS encryption: All data transmitted between your device and jz103 servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your account credentials and financial data cannot be intercepted in transit.
- Encryption at rest: Sensitive personal data stored on jz103 servers — including identity documents, financial records, and authentication credentials — is encrypted using strong encryption standards.
- Access controls: Access to personal data within jz103 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Intrusion detection and monitoring: jz103 employs continuous network monitoring, intrusion detection systems, and security event logging to identify and respond to potential security threats in real time.
- Secure payment infrastructure: All financial transactions are processed through PCI-DSS compliant payment partners. jz103 does not store full payment card details on its own servers.
- Regular security assessments: jz103 conducts periodic internal and third-party security assessments, penetration testing, and vulnerability scanning to identify and remediate security weaknesses in our platform.
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jz103 will notify you without undue delay and take all reasonable steps to mitigate the impact of the breach.
You also play an important role in keeping your account secure. You must keep your jz103 login credentials confidential and notify jz103 immediately if you suspect that your account has been accessed without your authorisation.
The jz103 platform is strictly intended for use by adults aged 21 years or older. jz103 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration on jz103 requires confirmation that you are 21 or over, and jz103 may require documentary proof of age at any stage of the account lifecycle.
If jz103 discovers or has reasonable grounds to believe that a player account has been registered by or on behalf of a person under 21 years of age, jz103 will immediately suspend the account, void any bets or transactions associated with the account, and delete all personal data relating to that account as soon as is reasonably practicable, subject to any overriding legal record-keeping requirements.
If you are a parent or guardian and you believe that a minor in your care has registered an account on jz103 or provided personal data to jz103, please contact our support team immediately at [email protected] so that we can take prompt remedial action.
jz103 primarily processes and stores personal data within systems serving the Bangladesh market. However, some third-party service providers engaged by jz103 — including certain game studios and technical infrastructure partners — may be located in or operate data centres in countries outside Bangladesh.
Where personal data is transferred to a third country, jz103 ensures that appropriate safeguards are in place to protect your data to a standard that is at least equivalent to the protections described in this Privacy Policy. Such safeguards may include contractual data protection clauses incorporated into agreements with the relevant service providers, requiring them to handle your data in accordance with applicable data protection standards.
By using the jz103 platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in accordance with the terms of this section, subject to the safeguards described above.
jz103 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. When we make material changes to this Privacy Policy, jz103 will notify you by posting the updated policy on the jz103 website with a revised effective date clearly indicated at the top of the document.
For significant changes that materially affect how we use your personal data, jz103 will provide additional notice — for example, by sending an email notification to the address registered on your account or by displaying a prominent notice on the jz103 platform when you next log in. We encourage you to review this Privacy Policy periodically to stay informed about how jz103 protects your information.
Your continued use of the jz103 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to this policy, you must stop using the jz103 platform and may request account closure by contacting our support team.
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which jz103 processes your personal data, or if you wish to exercise any of your data rights as described in Section 9, please contact the jz103 support team using any of the following channels:
- Email: [email protected] (plain text — not a clickable link)
- WhatsApp: +880 1700 000 103
- Live Chat: Available 24/7 directly on the jz103 platform
jz103 will acknowledge your enquiry within 48 hours and aim to provide a full response within 30 calendar days. Where a request is particularly complex or where a large volume of requests has been received, jz103 may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
jz103 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
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